Legal
Privacy Policy
Effective September 13, 2026
Bregstar ("Bregstar", "we", "us") provides an AI phone assistant that answers calls for local service businesses ("Clients"), books appointments, takes messages, and sends appointment confirmations by text message. This policy explains what information we collect when you call a business that uses Bregstar or receive a text from us, how we use it, and the choices you have.
Information we collect
When you call a phone number answered by Bregstar, we collect:
- Your phone number (caller ID), and any callback number you give us.
- What you tell the assistant: your name, the service address, a description of the problem, and your preferred appointment times.
- A recording and transcript of the call. The assistant says at the start of every call that it is an AI and that the call may be recorded. If you do not want to be recorded, hang up before continuing.
- Appointment details: the service booked, the date and arrival window, and the outcome of the call (booked, message taken, transferred).
We do not collect payment card numbers, Social Security numbers, or email addresses by phone.
How we use it
- To book, reschedule, or cancel your appointment with the business you called.
- To send you a text confirming that appointment (see Text messages below).
- To pass your message or emergency to the business's on-call staff.
- To show the business a log of its calls so it can follow up with you.
- To improve the assistant's accuracy, using transcripts in aggregate. We do not use your calls to train third-party AI models.
Who we share it with
The business you called. They receive your name, number, address, the transcript, and the appointment, because it's their appointment.
Service providers that operate parts of the service on our behalf and are bound to use the information only for that purpose: telephone and text-message carriers (Twilio), speech recognition and speech synthesis providers, a large-language-model provider that interprets the conversation, and calendar providers (Google) when the business uses one.
No one else. We do not sell your information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information you provide to opt in to text messages is not shared with any third party except as needed to deliver the messages.
We may disclose information if required by law or to protect the safety of a caller or technician (for example, a report of a gas leak).
Text messages (SMS)
Program: Bregstar appointment notifications, sent on behalf of the business you called.
How you opt in: verbally, during your phone call, when the assistant tells you a text confirmation will be sent to your number and you confirm the number.
What you'll receive: one text when an appointment is booked, moved, or cancelled. No marketing, no recurring messages.
Message frequency: one message per appointment action. Message and data rates may apply.
To stop: reply STOP to any message and you will receive no further texts. Reply HELP for help, or call (312) 624‑6997.
Carriers are not liable for delayed or undelivered messages.
How long we keep it
Call recordings and transcripts are kept for 90 days by default, then deleted. A business may choose a shorter retention. Appointment records are kept as long as the business remains a Bregstar client, so it can look up your history when you call again.
Your choices
- Ask for a person at any point in a call and you'll be transferred; the assistant never refuses.
- Reply STOP to any text to opt out of texts.
- Ask us to delete your recording, transcript, or appointment history, and we will, unless we must keep it by law.
Security
Information is transmitted over encrypted connections and stored on access-controlled systems. No method is perfectly secure; if we learn of a breach affecting you, we will notify the business and, where required, you.
Children
The service is for booking home services and is not directed at children under 13. We do not knowingly collect information from them.
Changes
We'll post any changes here with a new effective date.
Contact
- Bregstar
- Chicago, Illinois
- Phone
- (312) 624‑6997
- zach@bregstar.com